Listing & Content Quality Management - Operations, Shopee

1. BPO Management Manage external BPO teams to ensure performance meets SLA, task coverage, and backlog clearance goals. Drive agent productivity and optimize task allocation through efficient processes. 2. Policy Implementation & Process Improvement Implement and refine policies to improve listing quality, reduce violations, and enhance detection accuracy. Stay ahead of industry standards and leverage user feedback to optimize features and strategies. Collaborate with other business teams t