(Senior Associate/ Associate) Product Operations, SPX Express

Support Responsibilities: Respond to system inquiries and troubleshoot reported issues, and provide ongoing technical and user support in a timely manner Perform UAT for new features and follow bug fixes (if any) Train users on supported systems and provide process/system support, develop and maintain functional user documentation Become a subject matter expert on system applications Build strong relationships through problem understanding, ensuring timely resolution or escalation, and communica