Associate System Operations (UAT) - Credit, ShopeePay

Coordinate with internal teams & external partners to solve requests and escalation tickets daily. Daily check and return final results (status/solution/timeline) of on-boarding applications as well as pending/error transactions (disbursement/repayment/refund, etc.). Identify bugs on app and system, and report to related departments (Product Management, Developer, etc.) for investigation and follow up until the issue is fixed. Alert stakeholders and take immediate actions in case of any issu