Logistics 3PL Management - Operations, Shopee

Handle dispute settlement for damaged/late delivery/fake attempts and ensure targeted recovery rate. Work closely with customer support teams to address shipping-related inquiries, delivery updates, and resolve logistics-related customer issues. Collaboration with shipping carriers and third-party logistics providers ensure timely and cost-effective delivery of orders. Identify opportunities for logistics process improvements to streamline operations, standardize SOPs across 3PLs, operational me