SOP Assistant Tool Specialist – Return & Refund

Role Overview The SOP Assistant Tool Specialist for Return & Refund is responsible for translating complex Standard Operating Procedures (SOPs) into clear, simplified, and actionable process flows using low-code and no-code tools. This role ensures operational teams can easily understand, follow, and execute return and refund processes with accuracy and consistency. The ideal candidate has strong process-mapping skills, a deep understanding of return and refund workflows, and the ability to