Workforce Management (WFM), Data Analytics - Monee Credit

Analyze historical and live operational data to support workforce planning, staffing, and efficiency monitoring. Build, maintain, and improve dashboards and reports that track KPIs for Collections, KYC, and CS operations. Work closely with WFM and RTFM to support scheduling, forecast validation, and performance monitoring. Perform deep-dive analyses to uncover root causes, surface insights, and recommend improvements to workforce or operational processes. Collaborate with stakeholders in busines