Content Writer (Knowledge Base & SOP Specialist)

Article Creation and Establishment: Work with Shopee’s functional teams to create and establish new articles. Ensure 100% article establishment in dual languages across all reason codes. SOP Implementation: Develop and implement SOP flows and macros for article management. Content Maintenance: Maintain and amend existing articles to reflect internal business and process changes. Regularly update and enhance KBA articles to improve user support. Review and Assessment: Conduct monthly and quarterl