Airfreight Operations Executive

The Air Freight Operations Executive is responsible for managing the end-to-end air freight process, including export, import, transshipment, and cross-trade shipments. This role ensures timely and accurate documentation, communication, and coordination with stakeholders to facilitate smooth operations. Key Accountabilities: Freight Process Management: • Oversee customer service, documentation, operational processes, execution, procurement, and transportation arrangements. • Monitor and manage warehouse receiving activities and inventory levels. Communication: • Coordinate with customers, co-loaders, overseas offices, agents, transport providers, and vendors. • Issue pre-alerts and manage shipment pickups, deliveries, and status updates. Shipment Registration and Documentation: • Ensure accurate and timely entry and updates of shipment details in the CargoWise system. Payment and Invoicing: • Process billing in CargoWise, ensuring invoices are prepared accurately and issued promptly to payors. • Review and validate vendor invoices and follow up on any discrepancies. Sales Support and Reporting: • Assist the sales team by supporting customer inquiries and resolving complaints. • Extract data and prepare required reports using Excel. Qualifications, Skills and Experience: • Tertiary qualifications with minimum 5 year experience in Air Freight Operations. • Proficiency in use of CargoWise • Experience with USA, South East Asia, China markets • Excellent service mindset with ability to connect with customers and extend an extra mile in resolving their issues / concerns. • Effective verbal and written communications in English. • Ability to work independently, manage priorities, be organized, methodical and deal well under pressure. EEO Statement DP World is committed to the principles of Equal Employment Opportunity (EEO). We strongly believe that employing a diverse workforce is central to our success and we make recruiting decisions based on your experience and skills. We welcome applications from all members of society irrespective of age, gender, disability, race, religion or belief. By submitting your resume and application information, you authorize DP World to transmit and store your information in the world-wide recruitment database, and to circulate that information as necessary for the purpose of evaluating your qualification for this or other job vacancies. About DP World Trade is the lifeblood of the global economy, creating opportunities and improving the quality of life for people around the world. DP World exists to make the world’s trade flow better, changing what’s possible for the customers and communities we serve globally. With a dedicated, diverse and professional team of more than 106,500 employees from 158 nationalities, spanning 73 countries on six continents, DP World is pushing trade further and faster towards a seamless supply chain that’s fit for the future. In Asia Pacific, DP World employs more than 7,000 people, and has ports and terminals in 17 locations. We’re rapidly transforming and integrating our businesses -- Ports and Terminals, Marine Services, Logistics and Technology – and uniting our global infrastructure with local expertise to create stronger, more efficient end-to-end supply chain solutions that can change the way the world trades. What's more, we're reshaping the future by investing in innovation. From intelligent delivery systems to automated warehouse stacking, we’re at the cutting edge of disruptive technology, pushing the sector towards better ways to trade, minimising disruptions from the factory floor to the customer’s door. WE MAKE TRADE FLOW TO CHANGE WHAT'S POSSIBLE FOR EVERYONE.