Coffee Retail Specialist

About Our Client: Our client is a leading retail brand specializing in premium coffee machines, capsules, and accessories. They are seeking a customer-focused Coffee Specialist to deliver exceptional service and promote their high-quality coffee products. Key Responsibilities: • Greet and assist customers in a friendly, professional manner, contributing to a positive shopping environment. • Understand customer preferences to offer personalized product recommendations and enhance their shopping experience. • Master detailed product knowledge across over 60 coffee capsule SKUs, including intensity, origin, flavour notes, and taste profiles. • Conduct product demonstrations and educate customers on coffee machines and brewing techniques. • Guide customers in making informed purchasing decisions and help them navigate product choices. • Accurately process point-of-sale transactions, including cash, credit card, and other payment methods. • Assist with inventory management, stock replenishment, and ensuring the store remains organized and clean. • Work collaboratively with the team to achieve sales targets and consistently provide excellent customer service. Key Requirements: • A passion for coffee and eagerness to learn about premium coffee products. • At least 1 year of experience in customer service, retail, or hospitality is advantageous. • Strong multitasking abilities and the capacity to manage multiple customer interactions effectively. • Attention to detail and the ability to thrive in a fast-paced, high-pressure environment. • Flexibility to work weekends and public holidays. EA Personnel: R24124899 EA Licence: 22C1376