ER Specialist, HR Service

• Managing workplace relations, resolving conflicts, and ensuring compliance with labor laws. • Handle employee relations issues such as conflicts, grievances, and disciplinary matters in a timely and effective manner. • Provide advice and guidance to managers and employees on ER policies and procedures. • Conduct investigations into employee complaints and take appropriate actions. • Assist in the development and implementation of employee engagement initiatives. • Monitor and analyze employee relations trends and make recommendations for improvement. • Responsible for maintain and develop regional legal resources and government relationship. • Fully support on establish and update company HR documentation including Employment Contract, HR policies. • Support Daily HR Service Support during Ops absence. • Carry out other duties as assigned by management. Job Summary • The ER Specialist is key position of the HR Services team, to maintain positive and harmonious relationships between management and employees, and to promote a positive work environment and handle employee grievances.The Specialist will also focus on continuous improving service quality and customer experience by using NBS Next framework. Essential Job Duties And Responsibilities • Managing workplace relations, resolving conflicts, and ensuring compliance with labor laws. • Handle employee relations issues such as conflicts, grievances, and disciplinary matters in a timely and effective manner. • Provide advice and guidance to managers and employees on ER policies and procedures. • Conduct investigations into employee complaints and take appropriate actions. • Assist in the development and implementation of employee engagement initiatives. • Monitor and analyze employee relations trends and make recommendations for improvement. • Responsible for maintain and develop regional legal resources and government relationship. • Fully support on establish and update company HR documentation including Employment Contract, HR policies. • Support Daily HR Service Support during Ops absence. • Carry out other duties as assigned by management. Education Education and Experience Requirements • A diploma or degree in any field, Bachelor’s Degree in a related field preferred. Experience • At least 3 years related experience in ER, has well understanding of full cycle of ER, experience in MNC is preferred. • Own experience or HR knowledges in onboarding, offboarding ,leaves and time off etc. Preferred Skills And Abilities • High level of integrity, Passionate and high energy • Strong verbal and written communication skills both in English and Chinese, South Korea or Thai language is a plus. • Strong knowledge of labor laws and regulations. • Excellent communication and interpersonal skills. • Ability to handle confidential information with discretion. • Problem-solving and conflict resolution skills. • Outstanding customer focus including attributes of empathy, compassion and service orientation. • Strong detail orientation, with focus on data quality. • Adaptability/flexibility which includes being open to change . • Focused on continuous learning and developing new skills. • Broad overview and knowledge of HR Operations and Employee life cycle a plus. • Ability to take ownership of tasks and work in a team environment to continuously improve results. • Knowledge of several well defined work processes to produce results within established guidelines and standards. • Ability to interpret policies and information, find solutions and advise customers based on established policies and procedures. • May provide recommendations for decision makers. Working Conditions and Physical Demands • Office environment. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. Travel Required • Minimal