Technical Business Support Engineer

Morgan McKinley is hiring for a Technical Business Support Engineer for a 12-month contract assignment.

Job Responsibilities: 

• Monitor and prioritize daily customer support tickets, handling triage and escalation as needed.
• Respond to alerts indicating out-of-trend metrics, coordinating action with relevant stakeholders.
• Provide daily business summaries for hand-over between regions and review inbound emergency escalations.
• Identify recurring issues and develop runbooks or guides to facilitate resolution.
• Build dashboards to track support health metrics and proactively communicate customer issues across teams.

Requirements:

• BA/BSc degree in a computer-related field with over 4 years of experience in technical support, site reliability engineering, or similar roles.
• At least 2 years of project experience, effective in communication across all organizational levels, both internally and externally.
• Proficient in at least one programming language such as Python, Shell, or Java, with strong analytical and problem-solving skills.
• Experienced working with multicultural, multilingual global teams, developing business operations from scratch, and engaging with cross-functional partners.
• Skilled in working independently, prioritizing tasks with minimal supervision, and collaborating effectively with international teams and external stakeholders.
• Additional experience with full web stack development, REST APIs, SQL, managing customer relationships, and implementing process improvements in fast-paced environment

If you are keen on this exciting opportunity, kindly ‘Apply Now’.

*Referrals are greatly appreciated*

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Morgan McKinley Pte Ltd

Ramitha Ravindran

EA Licence No: 11C5502

EA Registration No. R1765539