Provisioning Engineer (Network |Service | Telco)

Job Title: Service Provisioning Engineer
Job Leve: Associate
Contract Duration: 1 year
Eligibility: Only Singaporeans
Salary: $3400-3600 SGD
Position Overview:
The Service Provisioning Engineer isresponsible for planning, configuring, and deploying telecommunication servicesto meet customer requirements. This role ensures efficient provisioning ofvoice, data, and internet services, working closely with internal teams andexternal clients to ensure high-quality service delivery and customersatisfaction.

· Service Deployment:

1. Configure, test, and activate telecommunication services, including voice, ethernet, and DWDM services.
2. Implement network solutions to meet customer specifications and contractual commitments.
3. Perform end-to-end service testing and troubleshooting during the provisioning phase.
4. Integrate new customer services into existing network infrastructure.

· Technical Support:

1. Provide technical guidance to customers and internal teams during service activation.
2. Diagnose and resolve provisioning issues within SLA guidelines.
3. Provide Level 2/3 technical support for provisioning-related issues.

· Collaboration:

1. Coordinate with network engineering and vendors for smooth service implementation.
2. Work with third-party vendors and partners to deliver seamless connectivity solutions.

· Documentation and Reporting:

1. Maintain accurate records of provisioning processes and configurations.
2. Prepare and update technical documentation, workflows, and user guides.
3. Generate reports on service delivery performance and provisioning timelines.

· Process Improvement:

1. Identify areas for improvement in the provisioning process to enhance efficiency.
2. Assist in automating repetitive tasks and optimizing workflows.

Work Environment:

1. Ability to work under pressure and meet tight deadlines in a fast-paced environment.
2. Working on Saturdays (9am – 1pm) on a rotating basis will be required after the candidate trained.
3. Working on rotating after office hours standby will be required after the candidate is trained.

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In reference to: SS - JO-28590
BGC Group Pte Ltd (Outsourcing)
EA 05C3053