Executive (Line Trainer), Rides Operations

The Executive (Line Trainer), Rides Operations, is responsible for delivering on-the-job training for rides and shows within the Rides Operations Department. The role includes orientating new team members, supporting their integration into the department, and working closely with the training team to enhance overall service standards. Additionally, this role performs operational duties to ensure adherence to safety protocols, operational proficiency, and the delivery of exceptional guest experiences. Key Responsibilities: • Conduct on-the-job training for various rides and shows, ensuring team members are proficient in their roles, safety procedures, and customer service standards. • Facilitate comprehensive orientation sessions for new hires, providing thorough introductions to park facilities, operational procedures, and fostering familiarity with the various functional teams to ensure smooth integration. • Collaborate with the Service Experience & Training department to conduct service level audits and implement targeted training to enhance the guest experience. • Perform front-line operational duties across the Rides Operations department to maintain up-to-date practical knowledge, support peak periods, and serve as a role model for operational excellence and safety compliance. Required Qualifications: • Diploma with at least one year of hands-on experience in delivering on-the-job training, preferably within a service-oriented or operational environment. • Professional certifications in training, or related disciplines (e.g. ACTA/ACLP) will be highly advantageous. Skills/ Attributes: • Strong communication and interpersonal skills to effectively engage, coach, and support team members across all levels. • Must be adaptable and committed to working on shifts, including weekends and public holidays, in alignment with operational needs.