UX Designer for BookingSG

[1 year contract, renewable]

As a UX designer, you will work with our scrum team and other government agencies to inform product and design decisions. You will get to influence the digital experience of the agency’s e-services. This will involve having good interpersonal skills, sharp analytical mind, and astute design judgement. You will work closely with our designers, engineers and delivery managers to continuously deliver features for transforming citizen experience and improving agency efficiency.

You will sit with the project scrum team, as a member of the UX team in GDP (Government Digital Products). The office will be located at Punggol Digital District.

What to expect

Within your first month... You should have a broad understanding of the product roadmap and vision, team rituals, design systems and processes, and be able to work on simple UX tasks.

By the end of 3 months... You should have been involved in research and design work at track or feature level. Have a good understanding of the agile design and development process. You would have presented your design to the team and provided data-driven justifications.

After 6 months... You should be able to independently meet milestones with minimal supervision. You are able to apply design processes to solve problems and improve the user experience of government services and products. You would have presented your design to the stakeholders and provided data-driven justifications. You will have opportunities to continue developing your design craft and grow as a designer.

Beyond that... You will continue to solve problems such as:

How can we...

○create a seamless experience for users

○ help users complete the service with ease

○resolve the agency pain point and improve ops efficiency

○ use data to improve government services

○ design for reusability across products

How to succeed

Product and user-centric mindset

· A desire to serve the public through the use of technology

· You need to be able to grasp the use case and come up with the task flows in a short span of time

· You are able to drive product solutions that service the goals of both the users and stakeholders

· You are collaborative and understand that co-creating a product with the team and stakeholders will have a higher chance of it being the best product

· You find the quickest route to design, test, and ship a design prototype to 'prove' a concept. Be agile and lean

· You are data-driven yourself, with experience in user research, in order to use data to justify design decisions

· You yearn to analyse user feedback and activity, and iterating the design to enhance user experience

Technologist at work

· You are able to translate user research into design recommendations and findings

· You are able to tackle complex tasks and transform them into intuitive, accessible, and easy-to-use designs

· You are meticulous and possess good problem solving skills

· Frontend development knowledge is a bonus

Strategist at heart

· Strategists hardly work alone. You have to work well with your scrum team and agencies to strategise the product direction together.

· Good organisational, presentation and listening skills

· Be flexible, be a team player, solve problems, and contribute to the UX and product team’s success.

Preferred (Additional Requirements)

· At least 2-3 years of professional experience in product design, working on end-to-end delivery. That would include experience in facilitating workshops, gathering requirements, usability testing, envisioning flows, and delivering hi-fidelity mockups.

· Experience in Agile and UX development environments will be an added advantage.