QA Engineer

Job Description Summary
• CQE plays a crucial role in ensuring that a company’s products meet customer quality expectations and requirements
• Acts as a bridge between internal operations (production, engineering) and external customers
• Particularly relevant in industries such as automotive, electronics, and manufacturing

Job Description

Customer Interface for Quality Issues
• Act as the main point of contact for all quality-related concerns from customers
• Communicate clearly and effectively with customers regarding product quality, complaints, or issues

Customer Complaint Management
• Investigate customer complaints and identify root causes using tools such as 5 Whys, Fishbone diagrams, and 8D reports
• Lead and coordinate problem-solving teams to resolve quality issues
• Ensure timely and effective implementation of corrective and preventive actions (CAPA)

Quality Reporting and Documentation
• Prepare and submit quality documentation such as control plans and FMEAs as required by customers
• Maintain and report key performance indicators (KPIs) including customer returns (RMA), PPM, and delivery quality

Audits and Compliance
• Support or lead customer audits, both onsite and remote
• Ensure compliance with customer-specific requirements, procedures, drawings, and specifications
• Ensure adherence to industry standards (e.g. ISO 9001) and regulatory guidelines

Product and Process Validation
• Participate in product launches, process validations, and initial sample inspections
• Ensure products meet required quality standards before delivery to customers

Cross-Functional Coordination
• Collaborate with internal teams including design, production, supply chain, and quality assurance to resolve issues
• Drive continuous improvement initiatives based on customer feedback

Customer Scorecard Monitoring
• Monitor and analyze customer satisfaction metrics and scorecards
• Take proactive actions to improve performance ratings such as delivery and defect rates

Other information:

• Working Hours : 8.15am to 5.30pm (Mon-Fri)

• Location : Changi North

• Company Bus : Pick up at Ang Mo Kio, Yishun, Hougang, Punggol, Pasir Ris, Bedok, Tampines MRT/Interchanges
  

Interested candidates are invited to apply online with an updated resume. Please indicate the below information in your resume:

• Education Background

• Work experience

• Current & Expected salary

• Reason(s) for leaving current/previous job

• Availability / Notice Period
  

We regret that only shortlisted candidates will be notified. 

Thank you for applying!