ICT Manager

[Job ID: 1399063]

Responsibilities

• Manage and maintain Local Area Network (LAN/VLAN), Internet connectivity, and Virtual Private Networks (VPN).
• Procure, install, configure, and upgrade network hardware (routers, switches, firewalls, Wi-Fi access points) and related software.
• Monitor network performance, traffic, and utilisation; diagnose and resolve connectivity issues.
• Maintain accurate documentation of network topology, configurations, IP schemes, and operational procedures.
• Administer end-user accounts, authentication, and permissions for network resources.
• Conduct regular security audits, vulnerability assessments, and compliance checks.
• Collaborate with headquarters to ensure adherence to group and industry network standards.
• Provide technical support and guidance to end-users on network-related issues.
• Liaise with vendors for procurement, support, and maintenance.
• Act as Information Security Lead to develop and implement security strategies, architecture, and policies.
• Conduct annual information security assessments and regular cybersecurity training.
• Advise senior security stakeholders on risk posture and effectiveness of security measures.
• Coordinate incident response for security breaches or cyberattacks.
• Support internal and corporate audits to meet security requirements.

Requirements

• Minimum 7 years of hands-on IT experience, including end-user support (L1/L2), network administration, and basic security operations.
• Strong technical knowledge in Windows 11, Apple iOS, Microsoft 365, and Azure AD administration.
• Experience with service ticketing systems such as ServiceNow.
• Proficiency in TCP/IP, DNS, DHCP, VPNs, Wi-Fi configuration, and network diagnostics.
• Familiarity with Palo Alto and Fortinet network products.
• Hands-on experience in cybersecurity tasks such as policy development, training, incident response, and security implementation.
• Knowledge of ICT service management practices and frameworks.
• ICT procurement and vendor management experience is an added advantage.
• Relevant certifications (e.g., CompTIA, Microsoft 365, ITIL, CCNA, CISSP, PMP) are an added advantage.

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EA Personnel Name: Gary Ho Cheng Xuan

EA Personnel Reg. No.: R1549767

EA License No.: 07C5771