Application Support Analyst

This role combines Software Engineering and Application Support responsibilities, involving both system development and day-to-day operational support.

Job Responsibilities:

• Provide Level 1 and 2 troubleshooting support and response.
• Debug issues and make necessary code changes.
• Perform software development using programming.
• Log, escalate and follow through with issues, ensuring that issues are resolved.
• Review and improve our alarms and alarm response.
• Periodic reviews and submission of the capacity needs of the business.
• Support and/or drive disaster recovery response drills.
• Deploy new versions of the software.
• Generate reports on the operational workloads, review capacity needs of the business, support and/or drive disaster recovery response drills.

Requirements:

• Diploma/Bachelor's Degree in Computer Science or other related discipline.
• At least 3 years of Technical/Application Support experience on various technology platforms with programming skills.
• Capable of responding to incidents and contributing to code-level fixes when required.
• Knowledge in at least one programming (e.g., Java, C#, Python).
• Knowledge in SRE/DevOps operations, and infrastructure is a plus.
• Responsible and proactive approach to resolving problems, and being able to have a structured approach to problem-solving.