Assistant/Manager, International Business (F&B Franchise)

Franchise & Market Development • Lead and coordinate new overseas market setups, including business incorporation, trademark and office setup/store build-outs • Oversee the full project lifecycle: construction, procurement, pre-opening training, operational handover, and post-opening support • Support the review and execution of market-specific legal requirements in collaboration with internal legal teams or external counsel • Develop and maintain franchise manuals, including operational and food service SOPs, ensuring consistency and quality across markets Partner Relationship Management • Act as the primary liaison between overseas partners and internal teams (Operations, Culinary, Marketing, Supply Chain, etc.) • Build strong, collaborative relationships with franchise/JV partners through clear communication and consistent support • Address partner queries and provide ongoing support to help achieve operational excellence and commercial results • Organise and oversee training programs for partner staff across all levels — pre-opening, opening, and ongoing Project Management & Execution • Manage project timelines and track cross-functional deliverables across multiple concurrent market launches • Coordinate effectively with key departments (Design, Construction, Procurement, etc.) to meet launch deadlines Operational & Commercial Support • Support the development of business plans, budgets, and launch timelines with new partners • Monitor partner performance and suggest improvements to enhance operational standards and profitability • Oversee procurement and logistics coordination, ensuring efficient cross-border supply chain flows • Work closely with Finance to ensure timely partner payments and assist in reconciliation or follow-up where required General & Strategic Support • Conduct market research and assist in evaluating new business opportunities • Support leadership with internal reporting and presentations following store launches • Contribute to internal knowledge sharing by capturing lessons learned and refining workflows for future rollouts • Assist with special projects and strategic initiatives as directed by General Manager Requirements • Bachelor's degree in Business, Marketing, International Business, or a related field • Minimum 3-6 years of experience in franchise operations, international business development, or a relevant field • Excellent written and oral skills in both English and Mandarin Chinese. Knowledge of foreign languages will be a plus • Strong interpersonal and relationship-building abilities • Strong project management skills and attention to detail • Ability to work independently and navigate cross-cultural environments • Willingness to travel when required Benefits • Annual Leave, Family Care Leave & Paid Medical Leave • Annual Wage Supplement • Performance Bonus & Annual Salary Increment • Group Medical, Hospitalisation & Dental Insurance • Long Service Award • Professional Growth & Development • Education Assistance • External Training Sponsorship • Staff Discounts • Staff Referral Scheme • Staff Meals Provided