Technical Business Analyst (AI-Enabled, Enterprise Platforms)

Key Responsibilities

Requirement Engineering & System Thinking

• Decompose complex business problems into Functional requirements (core, edge, exception flows), Non-functional requirements (performance, scalability, security, compliance) 
• Identify hidden constraints, dependencies, and risks 
• Develop User personas (internal, external, admin), End-to-end user journeys, Process models (BPMN-style workflows), Data models (entities, relationships, ownership)

End-to-End Solution Design

Design architecture across layers:

A. Presentation Layer: Enterprise portals (React / Angular), Integration with SharePoint UI 

B. Application Layer: Define boundaries of PowerApps vs custom development, Logical placement of business rules 

C. Integration Layer: API design (RESTful services), Middleware/orchestration patterns, Event-driven vs request-response systems 

D. Data Layer: Data modelling across SharePoint, Dataverse, Backend systems, Define ownership, consistency, and lifecycle 

SharePoint & Content Architecture

• Design: Site hierarchy (Hub, Site Collections), Document libraries and metadata taxonomy 
• Implement: Role-Based Access Control (RBAC), Permission inheritance strategies 
• Define Document lifecycle management, Governance and compliance controls 

Power Platform Design

• Architect solutions using PowerApps (Canvas / Model-driven). Power Automate workflows 
• Define Workflow orchestration, Retry and failure handling strategies 
• Decide when NOT to use low-code and move to custom solutions 

Integration & API Engineering

• Design robust integrations Identity providers (e.g., Entra ID), Backend systems, Notification services (email/SMS) 
• Implement Error handling, retries, idempotency, Sync vs async communication patterns 
• Handle API throttling and performance constraints 

Security & Compliance

• Implement Authentication (SSO, OAuth, Entra ID), Authorization (RBAC models) 
• Ensure Data encryption (in transit & at rest), Audit logging and traceability 
• Align with compliance standards (e.g., PDPA, IM8) 

DevSecOps & Delivery

• Support CI/CD pipelines for SharePoint, Power Platform 
• Define Environment strategies (Dev/Test/Prod), Release and deployment processes 
• Collaborate with engineering teams on implementation 

AI-Augmented Engineering

• Use AI tools (e.g., ChatGPT, NotebookLM) For requirement structuring and documentation, Architecture drafting and validation, Rapid prototyping and analysis 
• Apply Prompt engineering best practices, Critical validation of AI-generated outputs & identify when AI should NOT be used

Production Support & Problem Solving

• Diagnose system issues such as SharePoint latency, Workflow delays, API failures under load 
• Perform Root cause analysis, Performance tuning 
• Design Preventive monitoring and alerting systems 

Required Skills & Experience

Core Technical Skills

• Strong experience with SharePoint Online architecture, Power Platform (PowerApps, Power Automate, Dataverse) 
• Solid understanding of API design and integration patterns, distributed systems and microservices 
• Experience with Identity systems (Entra ID / OAuth), RBAC and security models 

Architecture & System Design

• Ability to design end-to-end enterprise solutions
• Strong understanding of NFRs (performance, scalability, security), Trade-off analysis 
• Experience creating System diagrams, Data models, Process workflows 

AI & Tooling

• Hands-on experience with ChatGPT or similar LLMs, Napkin AI/diagramming tools 
• Ability to use AI for structured problem-solving, validate and refine AI outputs 

Soft Skills

• Strong analytical and problem-solving mindset 
• Ability to communicate complex systems clearly 
• Confidence in challenging ambiguous requirements 
• Stakeholder management across business and technical teams 

Preferred to Have

• Experience in government / regulated environments 
• Familiarity with compliance standards (PDPA, IM8) 
• Exposure to DevSecOps practices 
• Experience with modern frontend frameworks (React / Angular)