F&B Assistant Operations Manager

The F&B Assistant Operations Manager supports the Operations Manager in overseeing daily outlet operations, ensuring service excellence, operational efficiency, and financial performance within USS/Oceanarium/ACW in Resorts World Sentosa. This role assists in team leadership, revenue optimisation, and guest satisfaction while ensuring compliance with company standards and brand expectations. Job Responsibilities: Operational Support & Service Excellence: • Assist in managing daily outlet operations to ensure smooth and efficient service delivery. • Uphold and enforce service standards, operational procedures, and company policies. • Monitor floor operations and provide hands-on support during peak service periods. Revenue & Cost Control: • Support revenue generation initiatives, including upselling and promotional activities. • Assist in monitoring operational costs, inventory control, and waste management. • Contribute to achieving outlet profitability targets through effective cost management. Team Leadership & Development: • Supervise and guide team members to ensure service excellence. • Assist in conducting training and coaching to improve performance and product knowledge. • Support scheduling, manpower planning, and team motivation initiatives. Guest Experience & Quality Assurance: • Ensure guest satisfaction by maintaining high service standards and promptly addressing concerns. • Monitor guest feedback and implement improvements where necessary. • Foster a service-oriented culture focused on delivering memorable experiences. Job Requirements: • Diploma in Food & Beverage, Hospitality Management, or equivalent preferred. • Minimum 2 – 3 years of experience in a supervisory role within F&B operations. • Proficient in Microsoft Office applications. • Strong understanding of service standards and beverage knowledge. • Strong leadership and supervisory skills. • Good financial awareness and understanding of revenue and cost control. • Excellent communication and interpersonal skills. • Strong problem-solving and decision-making abilities. • Strong organisational and time management skills. • Ability to perform effectively in a fast-paced and high-pressure environment. • Able to perform shift work, and willing to work during evenings, weekends and public holidays. • Able to stand for long hours and work in an environment where there can be hot, humid and wet weather.