IT Operations Engineer (Cloud Infra Support)

Position Overview

We are representing our client seeking a skilled IT operations individual to manage and maintain the technology infrastructure. This role combines cloud system management with on-premise IT support, working closely with internal teams and external IT partners to ensure reliable, well maintained and secure operations.

Key Responsibilities

Cloud Infrastructure Management

• Administer and maintain cloud-based systems hosted on Amazon Web Services (AWS)

• Monitor cloud performance, security, and resource utilization

• Implement backup and disaster recovery procedures for cloud assets

• Optimize cloud infrastructure for cost-efficiency and performance

• Manage user access, permissions, and security protocols in AWS environments

On-Premise IT Collaboration

• Coordinate with IT partners to support and maintain on-premise infrastructure

• Act as primary point of contact between the organization and external IT service providers

• Ensure seamless integration between cloud and on-premise systems

• Oversee service level agreements and vendor performance

General IT Administration

• Provide technical support to end-users across the organization

• Manage user accounts, access rights, and system permissions

• Monitor system performance and troubleshoot technical issues

• Maintain documentation of IT systems, procedures, and configurations

• Implement and enforce IT security policies and best practices

• Manage software licensing and hardware inventory

• Coordinate system updates, patches, and maintenance windows

Required Qualifications

• Proven experience as an IT Ops or similar role

• Strong knowledge of AWS cloud services and administration

• Experience working with external IT vendors and service providers

• Understanding of network infrastructure, security protocols, and system administration

• Excellent problem-solving and troubleshooting skills

• Strong communication skills for liaising with technical and non-technical stakeholders

• Ability to work independently and manage multiple priorities

Preferred Qualifications

• AWS certification (Solutions Architect, SysOps Administrator, or similar)

• Experience with Microsoft Server, SQL server, .net environments.

• Experience with infrastructure-as-code tools (Terraform, CloudFormation)

• Familiarization with tools such as CyberArk and SolarWinds and other PAM system monitoring tools.

• Familiarity with backup solutions (Veeam, Veritas NetBackup, Acronis) and their reporting/alerting capabilities.

• Familiarization of security protocols, screening tools and performing penetration testing.

• Knowledge of hybrid cloud environments.

• ITIL or similar IT service management framework experience for mission critical, enterprise software systems, SaaS.

• Bachelor's degree in Computer Science, Information Technology, or related field

Personal Attributes

• Detail-oriented with strong organizational skills

• Proactive approach to identifying and resolving potential issues

• Ability to work under pressure and respond to urgent technical issues

• Commitment to continuous learning and staying current with technology trends

• Good sense of accountability and ownership