Junior Site Reliability Engineer (Remote/DevOps) - Proficiency in Mandarin)

Technical Operation Support

About Our Client

Our Client is a fast-growing AI start up headquartered in the US. Their product helps creators automatically repurpose long-form videos into short, high-engagement clips, serving millions of users worldwide.

Role Background

As their business scales, they are building a cross-time zone operations support system. This role serves as a critical bridge between their Canada-based engineering team and Asia time zone coverage, ensuring immediate incident response and system support during China business hours.

Key Responsibilities

Environment Management& Automated Operations Own the full lifecycle of Staging and Production environments including daily operations, resource scaling, automated deployments, and pre-release validation.

Incident Response &Troubleshooting Support engineer owners during production incidents. Responsibilities include initial triage, executing mitigation actions(degradation/rollback), and participating in root cause analysis and post-mortems.

System Monitoring &On-Call Coverage Participate actively in the on-call rotation, monitor system health metrics in real time, and ensure immediate response and escalation when anomalies are detected.

Operational Compliance& Documentation Follow production environment protocols strictly, maintain complete records of all changes, and continuously improve operational runbooks.

Facilitate requirements discussions and translate specifications and , translates pecifications and provide technical support in both ENGLISH and MANDARIN with stakeholders in China who communicate solely in MANDARIN.

Requirements

Background Bachelor's degree in Computer Science, Information Management, or a related field. 1–2 years of operations or backend development experience at an internet company.

Technical Skills (must have)

•               Proficient in Linux command-line operations and Shell scripting

•               Basic log analysis skills - ability to identify critical errors from large volumes of logs

•               Familiarity with basic database operations (SQL queries, cache clearing)

•               Proficient (written and spoken) in ENGLISH and CHINESE (Min B3 in  GCE "O"Level CHINESE) or equivalent) to facilitate requirements discussions, translate specifications and provide technical support with MANDARIN-SPEAKING ONLY stakeholders in China.

•               Detail-oriented: treats production environments with care and strictly follows operational procedures

•               Calm under pressure: able to maintain composure and communicate clearly during live incidents

Bonus Qualifications

•               Cloud platforms: Hands-on experience with GCP or AWS; familiarity with Infrastructure as Code (IaC) concepts

•               Containerization: Basic Kubernetes (K8s)command experience; understanding of container orchestration

•               Monitoring tools: Experience with Datadog, Prometheus, or Grafana

•               Middleware: Hands-on experience with Redis, MongoDB, or PostgreSQL

Work Setup

•               Work mode: 100% remote