Technical Support Engineer (Laptop)

Deliver pre-sales technical support by consulting with customers to address their needs and inquiries promptly and accurately
Diagnose and troubleshoot software, hardware, and networking problems to implement effective solutions that resolve technical issues
Provide technical assistance for computer systems, software, and hardware queries to enhance user experience and operational efficiency
Develop and maintain clear technical documentation and manuals to support team members and end users in understanding system functionalities
Support new product certification and renewal processes to ensure compliance with industry standards
Manage and provide support for the company’s Warranty Entitlement and Claim system to facilitate customer service and warranty processes

Required competencies and certifications

Diploma in Computer Science, Information Technology, Engineering, or an equivalent field
Minimum 3 years of hands-on experience in technical support roles
Proficiency in diagnosing hardware, software, and networking issues to deliver effective technical solutions

Salary: Up to $4,200

Interested candidates are welcome to email their resume to [email protected] and CC to [email protected]

Technical Support Engineer (Laptop)