Responsibilities:

• Responsible for configuration, maintenance and upgrading of servers, networks and related hardware and software

• Perform asset management and maintain accurate asset records

• Perform day-to-day IT infrastructure health and security monitoring and checks

• Troubleshoot infrastructure and network related issues

• Perform change management control, and ensure changes are trackable and properly documented

• Respond to service requests and incidents to provide timely and effective resolutions

• Work with service providers to ensure SLAs are met

• Automate tasks with basic Bash/PowerShell scripting and high-level programming languages such as Python/Perl

• Provide support in the provisioning of IT infrastructure-related projects and other ad-hoc duties as assigned

Requirements:

• Candidates must possess a Diploma/Bachelor of Science in Computer Science/Computer Information Systems or equivalent

• For Senior Role, at least 3 years relevant working experience preferred

• For Junior Role, fresh graduates with matching skill sets are welcome, and On-the-Job Training (OJT) will be provided

• Strong understanding of server and networking fundamentals

◦ Knowledge of up-to-date server hardware, configuration and management

◦ Knowledge of networking concepts such as VLAN, LAG, LACP, and protocols such as TCP/IP, DHCP, UDP, DNS, and routing

◦ Knowledge of L3 firewalls and network security

• Working knowledge in

◦ Linux Server OS Administration and Linux Networking

◦ Virtualization technology

◦ Log management

◦ Internet Services such as Web and Database servers

◦ Basic security best practices and implementation

• Strong analytical and problem-solving skills

• Able to troubleshoot IT problems using logs, and tracing through steps

• Meticulous

• Good time management skills

• Good verbal and written communication skills

• Able to work independently and contribute as a team

• Willingness and capacity to learn new technologies and tools for the continuous improvement of systems and processes

• CompTIA/LPIC certifications is a plus

• Knowledge of Infrastructure as Code tools such as Ansible/Chef/Puppet is a plus

• DevOps/SRE experience is a plus

• Experience with Load Balancers/High-Availability deployment is a plus

IT Infrastructure Engineer