#SGUNITED JOBS - IT Technical Support, Service Desk / Remote
ITCAN PTE. LIMITED
Singapore
1+ years
Posted Mar 20, 2026
Salary Range
SGD 28,800 - SGD 42,000 /year
SGD 2,400 - SGD 3,500/month
Skills Required
Microsoft ExcelCustomer Supportresolve incident ticketsresolved escalationsNetworkingWindowsIncident HandlingRemedy Ticketing SystemIncident & ProblemTechnical Support
Job Description
- Perform first level troubleshooting on all reported incidents and escalate incidents to 2nd level resolver groups as per work instructions
- Provide First Call Resolution (FCR) technical support
- Troubleshoot and investigate cause of user’s problem
- Update work information with all troubleshooting steps used in the ticketing system
- Set Incident to “Resolved” if User’s problem has been solved
- Reassign ticket if agent is unable to resolve ticket
About ITCAN PTE. LIMITED
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