Technical Support Specialist, VVIP Users (contract)

This is a contract role ending on the 31 Dec 2026.

We are seeking a customer-focused and analytically driven professional to support high-value (VVIP) partners through complex operational and technical issues via tickets and written support.

You will investigate and resolve nuanced issues, coordinate with cross-functional teams, and drive timely, high-quality outcomes in a fast-paced environment.

Responsibilities

• Serve as a primary support contact for high-value partners, managing complex and sensitive operational cases
• Investigate issues across multiple systems, perform root cause analysis, and deliver structured resolutions
• Own end-to-end case management, including prioritization, escalation, and stakeholder communication
• Collaborate with internal teams to resolve product, operational, and partner-related challenges
• Assess issue severity and manage escalation pathways for high-priority or critical incidents
• Contribute to process improvements and operational excellence initiatives
• Deliver clear, professional, and partner-centric communication in all interactions

Requirements

• 3+ years of experience in operations, customer support, technical support, or partner/account management
• Proven ability to resolve complex issues with speed and accuracy
• Experience working in global, cross-functional, and fast-paced environments