Business Analyst

Role Overview

We are seeking a technically adept, self-sufficient, client-facing Business Analyst who can operate independently and partner with senior stakeholders to deliver high-impact projects. This role blends core business analysis with frontline troubleshooting, support engineering, and project management responsibilities. The ideal candidate will possess strong stakeholder management, analytical rigor, and practical technical skills, including proficiency in AI tools, SQL, Excel, and basic programming (Python). This role is critical in providing timely initial diagnosis and guidance.

Required Qualifications & Experience (must have)         A minimum of 5 years of experience as a business analyst or at least 2 years of consulting experience at a Big Four firm, Accenture, or a boutique consulting firm.         Proven client-facing experience and comfort engaging with senior stakeholders.       Demonstrated ability to work independently, troubleshoot problems, and provide quick, actionable guidance.        Ability to think through challenges critically and utilize AI tools to resolve issues independently.           Solid foundation in core business analysis techniques including requirements elicitation, process mapping, stakeholder analysis, and UAT.          Experience combining frontline support responsibilities with project management and diagnostic troubleshooting tasks.         Project-management oriented mindset with experience in planning, tracking, and coordinating project activities.          Strong verbal and written communication skills and ability to present findings and troubleshoot guidance to varied audiences.

Technical Skills           Excel: advanced use for analysis and reporting.           SQL: intermediate competency—able to write joins, aggregations, window functions, and transform datasets for analysis.        Basic Python programming knowledge to support troubleshooting and automation tasks.          Practical experience with AI tools such as Cursor, Claude. Experience with common BA and support tools (e.g., JIRA, Confluence, Visio) with ability to manage and escalate issues effectively. Skills in diagnosing, troubleshooting, and supporting business and technical problems.

Working Hours        Regular working hours across four days per week.          One flexible day per week that includes a required 2-hour overlap with US Eastern Time.