Operations Manager

About the role
As an Operations Manager, you will lead and oversee security operations across multiple sites, ensuring service delivery meets client expectations while maintaining compliance, cost efficiency, and team performance. This role requires strong leadership, operational control, and the ability to manage both ground teams and client relationships effectively.

Key responsibilities

Operational Management

• Plan, organise, and oversee daily security operations across assigned sites

• Ensure all deployments meet client requirements and site SOPs

• Supervise ground teams and work closely with site supervisors on rostering and discipline matters

• Conduct regular site visits and spot checks to ensure service standards and officer presentation are maintained

Budgeting & Cost Control

• Monitor manpower budgets, including overtime and relief deployment

• Review and analyse monthly cost reports with the Assistant Operations Director

• Ensure deployments remain within approved headcount and cost parameters

• Support tender submissions and operational proposals with accurate ground data

Manpower Management

• Partner with HR on recruitment, onboarding, and deployment of officers

• Manage ground-level HR matters including performance, absenteeism, discipline, and grievances

• Participate in staff evaluations, promotions, and workforce planning

• Ensure officers are properly trained, certified, and compliant with PWM and regulatory requirements

Compliance & Regulatory Oversight

• Ensure all operations comply with PLRD licensing requirements and industry regulations

• Lead internal compliance checks and support external audits

• Investigate incidents and prepare detailed reports with corrective actions

Client & Stakeholder Management

• Serve as the main point of contact for assigned clients

• Attend client meetings, address concerns, and follow up on feedback

• Maintain strong client relationships and ensure high service standards

What we’re looking for

• Proven experience in security operations or similar field operations role

• Strong leadership and team management capabilities

• Good understanding of PLRD regulations and PWM requirements

• Experience managing budgets, manpower planning, and multi-site operations

• Strong communication and stakeholder management skills

• Able to work in a fast-paced, ground-driven environment

Ready to Join Our Crew? If this sounds like your kind of adventure, we'd love to chat!

Don't wait! Apply now to find out more and embark on your exciting new Operations journey with us!