Digital Business Analyst

Our client, one of Asia-Pacific’s leading organizations is looking for:

Digital Business Analyst

Scope of Work:

• Monitor and maintain existing digital systems and processes to ensure smooth daily operations and minimal service disruption
• Analyse operational performance metrics and KPIs, identifying bottlenecks and implementing process improvements
• Partner with the Agency's business teams to elicit business and Agency's needs through human-centric and visual methods
• Apply Design Thinking / Service Design methodology and tools to identify current state gaps and challenges, and develop future state design and solutions
• Ensure product readiness for smooth deployment, adoption and operations, managing the transition from legacy systems to new digital products
• Develop comprehensive transition plans including timelines, resource requirements, and risk mitigation strategies
• Analyse impact of requested changes and propose improvements to continuously address changing business needs, and work with support team to understand and address technical problems (Operations Management)
• Identify stakeholders, techniques and processes to manage, track and trace requirements

Qualifications:

• Diploma/Degree in Computer Science, Infocomm Technology, Computer or Electronics Engineering or related disciplines
• At least 3 years' experience in a similar capacity (advantageous to have had some Consulting, Software Development and Design experience)
• Strong portfolio that demonstrates proven, hands-on experience working in Agile approach on Product-centric teams
• Experience in operational support and BAU management, with understanding of service level management
• Working knowledge of AI tools and concepts
• Strong analytical, conceptualisation, facilitation and problem-solving skills, in particular with application in Discovery sessions and prototyping

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Interested applicants can also email CV at [email protected] (for faster processing, please state the exact job / position title applied “Digital Business Analyst”

Only shortlisted candidates will be notified.

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EA License Number: 10C3636
EA Personnel Name: Chauhan, Asmita
EA Personnel Registration Number: R1980706

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