Business Analyst (MS Dynamics CRM)

Role Overview
We are looking for a Business Analyst with strong experience in Microsoft Dynamics CRM to support end-to-end system implementation projects. The role involves gathering business requirements, translating them into functional specifications, and working closely with technical teams to deliver CRM solutions that meet business needs.

• Working Hours: Mon-Fri
• Working Location: Central
• Job Type: Contract
• Salary Package: Up to $8200 (basic) + AWS

Key Responsibilities

• Gather, analyse, and document business and system requirements for Microsoft Dynamics CRM implementations.
• Work with stakeholders to understand business processes and identify improvement opportunities.
• Translate business requirements into functional specifications and user stories.
• Support end-to-end project delivery including requirement analysis, solution design, testing, and deployment.
• Facilitate workshops, requirement discussions, and user acceptance testing (UAT).
• Work closely with developers, solution architects, and project managers to ensure successful implementation.
• Prepare documentation including business requirement documents, process flows, and test cases.

Requirements

• Bachelor’s degree in IT, Computer Science, Business, or related field.
• 3–6 years of Business Analyst experience, preferably in CRM implementation projects.
• Hands-on experience with Microsoft Dynamics CRM / Dynamics 365.
• Experience in end-to-end system implementation projects.
• Strong stakeholder management and requirement gathering skills.
• Experience in UAT planning, test case preparation, and defect tracking.
• Good communication and documentation skills.

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Elane Yap Theng Yu- R1989397

ScienTec Consulting Pte Ltd - 11C5781