Marine Technical Specialist (High Speed Engines)

Key Responsibilities

• Serve as the primary contact for escalated technical issues related to high-speed engine systems; perform root cause analysis and coordinate solutions with engineering and product teams.

• Provide remote and onsite technical support to customers across the APAC region and participate in technical meetings, audits, and reviews.

• Coordinate service activities for field service engineers, including job assignments, resource planning, and technical preparation.

• Plan and coordinate engine test bed activities with workshop teams and assign engineers accordingly.

• Support sales and project teams in Integrated Logistics Support (ILS) preparation for tenders and project delivery.

• Identify technical competency gaps within the service team and business partners; develop and deliver structured training programs with the Engine Academy.

• Mentor and coach service engineers to enhance diagnostic skills, technical expertise, and customer communication.

• Maintain service competency records, skill matrices, and certification status for regional service staff.

• Investigate recurring technical issues and implement corrective and preventive actions.

• Develop service documentation such as reports, troubleshooting guides, SOPs, and technical bulletins.

• Monitor service KPIs and training outcomes to drive continuous improvement.

• Ensure compliance with safety, quality, and regulatory standards.

• Travel regionally and internationally as required.
  

Qualifications & Experience

• Bachelor’s Degree in Mechanical or Electrical/Electronic Engineering (or equivalent).

• 6–10 years of experience in technical service or field support, preferably in marine, energy, or high-speed engine industries.

• Strong troubleshooting and diagnostic capabilities.

• Good coordination, communication, and technical documentation skills.

• Experience in training, mentoring, or developing service engineers.

• Familiarity with remote diagnostics, digital service tools, and service quality frameworks.