Operations Manager (Healthcare Services)

Title: Operations Manager (Healthcare Services) Location: Singapore About the company: Our client is leader in the Health Services sector. As part of their continued growth, they are seeking a highly driven Operations Manager to join their expanding team. The role will work alongside multi-disciplinary team members to strategically plan for new clinical workflows, infrastructure readiness and patient service design with the aim of delivering high-quality, patient-centred care. Responsibilities • Translate clinical care models into operational workflows, patient journeys, and space utilisation parameters • Participate in design reviews and mock-up evaluations to ensure alignment between clinical intent and service flow functionality • Develop and implement operational models that support safe, efficient, and patient-centric care delivery • Lead the development of policies, SOPs, emergency procedures, and service protocols • Drive workflow simulations and operational scenario planning to validate service delivery models • Support licensing and regulatory preparation, including audit readiness • Ensure capital expenditure planning aligns with operational and service delivery needs • Lead operational rehearsals and patient journey simulations • Coordinate phased service activation and monitor post-launch operational performance • Identify operational risks within care delivery models and implement mitigation strategies • Engage stakeholders through structured workshops and discussions to define service requirements and inform planning assumptions • Develop business justifications to support service expansion and infrastructure investment Job Requirements • Bachelor’s degree in Healthcare Management, Business Administration, Nursing, Allied Health, Engineering, or related field • Minimum 8–12 years of healthcare operations experience, ideally having exposure to large scale healthcare operation environments • Prior experience in hospital/medical centre/clinic pre-opening, commissioning, or major expansion projects is highly desirable • Strong understanding of clinical workflows and healthcare regulatory requirements or accreditation standards is advantageous • Experience working with multidisciplinary teams and strong project management skills with ability to manage complex timelines • Strong systems thinking and operational design capability • Good communications skills to engage and influence stakeholders • Detail-oriented with strong documentation and governance mindset Interested? Here’s what to do next: Please apply to the role with a recent copy of your CV. We will be in touch once we review your profile for suitability. * Singapore Employment Agency Personnel No.: R22105959 Singapore Employment Agency License No.: 16S8069 Privacy Statement: By submitting an application and sharing your personal information with us, you consent to such information being collected, held, used and disclosed in accordance with our Privacy Policy (https://www.wilsonhr.com/privacy-policy)