Adoption Business Analyst

Business Analyst – Adoption and Onboarding

Job Summary

We are looking for a detail-oriented Business Analyst to manage tenant engagement, onboarding, and feedback for our organisation’s products and services. You will ensure smooth onboarding, monitor the tenant journey, and maintain high levels of user satisfaction.

Key Responsibilities

·       Tenant Enquiry & Requirement Handling – Manage and respond to tenant enquiries, clarify requirements, and provide accurate product and service information.

·       Briefing & Onboarding – Conduct onboarding briefings for tenants to ensure they understand processes, systems, and services.

·       Onboarding Monitoring & Handling – Track onboarding progress, resolve issues, and ensure successful integration of tenants into our ecosystem.

·       Tenant Journey Monitoring – Monitor and assess tenants’ experience to identify areas for improvement.

·       User Satisfaction Survey Management – Plan, execute, and analyse user satisfaction surveys to gather actionable insights.

·       Tenant Feedback Monitoring & Handling – Collect, review, and address tenant feedback promptly, escalate issues as needed, and implement improvements.

·       Design reengineered processes that improve productivity, quality, and customer experience.

·       Define and track performance metrics to measure the impact of process changes.

·       Facilitate workshops, training sessions, and change‑management activities to support adoption.

Qualifications

·       Must be Singaporean

·       Must be eligible for Singapore MSD CAT 1 security clearance

·       Bachelor’s degree in information technology or related discipline

·       2+ years of experience as a Business Analyst, preferably in IT or cloud-related projects

·       Proficiency in business process modelling and analysis techniques

·       Excellent communication and presentation skills

·       ServiceNow Experience preferred.