SalaryPeak

Technical Support Engineer (Basic IT Network / Cybersecurity)

TALENT TRADER GROUP PTE. LTD.
Singapore 1+ years Posted Mar 8, 2026

Salary Range

SGD 36,000 - SGD 42,000 /year

SGD 3,000 - SGD 3,500/month

Skills Required

Graduate RecruitmentExcellent Communication SkillsDiagnosticsout-of-hours supportscientific disciplineCybersecurity Framework ApplicationInformation TechnologyNetworkingEmailIT Security OperationsVendor escalationanalyzing Customer requirements

Job Description

Responsibilities:

  • Deliver technical support to customers through phone, chat, email, and on-site visits.
  • Provide support in a 24×7 environment, including rotating shifts.
  • Identify, diagnose, and resolve technical issues efficiently.
  • Explain complex technical concepts in a clear and understandable manner to customers.
  • Understand and interpret customer requirements, using effective questioning to anticipate and exceed their needs.
  • Collaborate with internal technical support team members to escalate unresolved cases to the relevant product vendors.
  • Maintain a close working relationship with product vendors to implement new solutions based on customer feedback and cybersecurity trends.
  • Stay up-to-date with industry developments and emerging IT security products.



Requirements:

  • Educational background in IT or a related discipline.
  • Fresh graduates are encouraged to apply.
  • Excellent communication skills over phone and email.
  • Prior experience with networking or cybersecurity solution deployment is preferred.


Interested candidates who wish to apply for the advertised position, please send in your resume to [email protected]



EA License No: 13C6305

Reg. No.: R24120209 (GAN CHYE SHEN)



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