Technical Support Engineer (Basic IT Network / Cybersecurity)

Responsibilities:

• Deliver technical support to customers through phone, chat, email, and on-site visits.
• Provide support in a 24×7 environment, including rotating shifts.
• Identify, diagnose, and resolve technical issues efficiently.
• Explain complex technical concepts in a clear and understandable manner to customers.
• Understand and interpret customer requirements, using effective questioning to anticipate and exceed their needs.
• Collaborate with internal technical support team members to escalate unresolved cases to the relevant product vendors.
• Maintain a close working relationship with product vendors to implement new solutions based on customer feedback and cybersecurity trends.
• Stay up-to-date with industry developments and emerging IT security products.

Requirements:

• Educational background in IT or a related discipline.
• Fresh graduates are encouraged to apply.
• Excellent communication skills over phone and email.
• Prior experience with networking or cybersecurity solution deployment is preferred.

Interested candidates who wish to apply for the advertised position, please send in your resume to [email protected]

EA License No: 13C6305

Reg. No.: R24120209 (GAN CHYE SHEN)

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