Business Analyst

Key Responsibilities

• Act as the primary liaison between business stakeholders, policy owners, and technical teams.
• Analyze and interpret complex business requirements within the context of public sector regulations, policies, and service delivery frameworks.
• Apply structured methodologies to gather, validate, and document business and functional requirements.
• Ensure solutions align with:

- Enterprise architecture standards
- Government security policies
- Compliance and audit requirements
- Public sector governance frameworks

• Facilitate workshops with diverse stakeholder groups including:

- Operations teams

- Policy owners

- IT and infrastructure teams

- Vendors and system integrators

• Identify operational gaps and document:

- Business process flows

- Functional specifications

- User stories and use cases

- Test cases and validation criteria

- User manuals and training materials

• Support UAT coordination and traceability of requirements through to implementation.
• Ensure proper documentation and adherence to Change Management and Release Management processes.
• Proactively escalate risks, policy conflicts, or cross-agency dependencies.
• Take ownership of assigned deliverables while operating within public sector governance structures.
• Support service transition and operational readiness activities.

Knowledge, Skills & Attributes

• Strong understanding of public sector service delivery models and governance environments.
• Familiarity with regulatory and compliance requirements in government environments.
• Strong stakeholder engagement skills across multi-tiered government structures.
• Ability to translate policy-driven requirements into structured system specifications.
• Experience working within:

- Change Management frameworks

- ITIL-based service environments

- Risk and compliance frameworks

• Excellent documentation skills with audit traceability awareness.
• Advanced process mapping skills (BPMN / Visio).
• Strong analytical capability to manage complexity and competing priorities.
• High attention to detail and ability to operate within structured governance processes.
• Strong written and verbal communication suitable for senior public sector stakeholders.

Technical Knowledge

• Experience with government-standard systems such as:

- ServiceNow

- SAP

- SharePoint

- Enterprise Document Management Systems

- Case Management Platforms

• Familiarity with public cloud platforms and hybrid architectures.
• Working knowledge of ITIL and service integrator environments.
• Understanding of cybersecurity and data protection requirements in public sector settings.

Academic Qualifications & Certifications

• Bachelor’s degree in business, Information Technology, Public Administration, or related discipline.
• Professional in Business Analysis (IIBA) certification preferred.
• ITIL certification required or strongly preferred.
• Project Management certification (PMP / PRINCE2) advantageous.
• Relevant government security clearance (if applicable).

Required Experience

• Extensive experience as a Business Analyst within:

- Public sector

- Government-linked organizations

- Highly regulated environments

• Proven experience in:

- Requirement gathering and validation

- Process re-engineering

- Policy-to-system translation

- Multi-stakeholder environments

• Experience supporting large-scale digital transformation or modernization initiatives.
• Experience working within Systems Integrator or service provider environments supporting government agencies.

Public Sector Competency Emphasis

The ideal candidate will demonstrate:

• Governance discipline
• Compliance awareness
• Structured documentation practices
• Strong stakeholder diplomacy
• Risk-conscious decision-making