IT Technical Support Specialist (MES / WMS / SQL)

Responsibilities:

• Provide daily IT helpdesk and end-user support during shifts; remote assistance may be required.
• Monitor ticketing system for SFC/WMS and manufacturing-related issues; follow SOPs to resolve.
• Monitor network and server health (TCP/IP knowledge required); escalate emergencies as needed.
• Troubleshoot production label printing issues (Zebra / Sharp).
• Conduct IT internal audits and training to ensure factory compliance with policies.
• Handle IT asset procurement, installation, configuration, and license renewal.
• Manage system/email accounts (creation, revocation, buddy checks) and maintain records.
• Update internal Knowledge Base; report recurring issues to SA/Development teams and assist in root cause analysis.
• Monitor and clear real-time reporting event backlogs per SOP.
• Troubleshoot hardware and software faults.

Requirements:

• Diploma or Degree in Computer Science, IT or equivalent.
• At least 1 year of IT helpdesk experience with basic SQL skills.
• Strong analytical and troubleshooting skills.
• Able to work independently and within a team.
• Basic understanding of networking and Wintel system administration.
• Knowledge of manufacturing systems such as MES, WMS will be an advantage.

Interested candidates who wish to apply for the advertised position, please click on the APPLY button below to send in your resume or send to [email protected]

EA License No: 13C6305
Reg. No.: R24121656 (CHEN JING WEI)

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