Technical Support Engineer

Responsibilities for Technical Support Engineer

• Perform installation, maintenance, troubleshooting, and repairing company Products (Printers, Cutting Plotters, etc.) including software application.

• Provide technical support to company dealers and customers on company products.

• Attend to customer's complaints and provide solutions that address their needs.

• Provide Technical Training to Oversea Dealers on company products.

• To record and submit all service data and reports properly as and when required.

• Logistic-related In-Out and Inventory management to ensure spare part availability.

• Collaborate with internal departments (marketing, sales, technical support) and external stakeholders (distributors, customers) to support pre-sales activities such as sample printing, promotion kit preparation, and machine specification testing.

Qualifications

• Good interpersonal skills and a good team player.

• Min O level or its equivalent.

• At least one year of related working experience (printer related).

• Valid Class 2/3 driving license is a plus.

• Candidates with no relevant work experience are also welcome to apply.

• Fluent in written and spoken English. Able to read technical manuals and create technical reports upon dispatch.

• Work experience in the same industry(no matter is dealer or manufacturer) is a plus.

Job Details

➢ Work Hours: Monday to Friday, 9:00 AM to 6:00 PM (with 1 hour lunch break)

➢ Career Level: Junior Executive

➢ Qualification: Min O level or its equivalent

➢ Years of Experience: 1 year and above

➢ Job Type: Full-Time

➢ Job Specializations: Manufacturing, Engineering, After-Service, Technical Support, Printer Operation, Pre-sales, AI experience