Head of IT

Role Purpose:

The Head of IT manages technology delivery and operations . This role focuses on implementation and managing systems architecture that supports the highest levels of operational excellence and bespoke/flexible service expected by our High Net-Worth distributors and customers. The role involves executing regional/global technology standards while ensuring technology services meet local business needs.
The position emphasizes operational excellence, service delivery, and business partnership with a strong desire to stay ahead/differentiated from competition in terms of operational and systems support.

Key Accountabilities

IT Service Delivery & Operations
Build and maintain systems architecture that supports the highest levels of operational excellence and bespoke/flexible service.

• Ensure reliable delivery of IT services to the LBU (measured via operational KPIs e.g. service level agreement standards; business user satisfaction scores)
• Manage local IT infrastructure and applications
• Oversee incident, problem, and change management processes (measured via Incident resolution times and first-call resolution rates)
• Coordinate with regional shared services for specialized support
• Manage local vendors and service providers

Business Partnership
Work with the leadership team to translate their vision/requirements into an effective systems and operational solution; supporting business improvement initiatives and expansion plans.

• Act as primary IT contact for BU leadership
• Translate business requirements into technology solutions
• Support local business process improvement initiatives
• Train and support business users on technology solutions
• Manage small local projects (<$500K)

Compliance & Standards
Define and implement IT frameworks, processes and models aligned with business objectives, global technology standards and regulatory requirements.

• Implement and enforce global/regional technology standards
• Ensure local compliance with policies and controls
• Execute cybersecurity measures at LBU level
• Maintain local documentation and procedures
• Undertake Global Information Security Officer role effectively with no adverse audit or regulatory findings on IT/information security matters

Financial Management
Ensure effective procedures are in place to set and operate IT budget within approved levels.

• Manage local IT budget to within approved annual budget
• Track and report on local IT expenditures
• Optimize local technology costs

Team Management
Build and lead an effective and high-performance IT team supporting staff across Bermuda, Singapore and Hong Kong.

• Define and lead the team across Bermuda, Hong Kong and Singapore
• Develop team capabilities and skills
• Foster service-oriented culture

Qualifications & Experience

• Bachelor’s degree in IT, Computer Science or related field

Skills & Competencies

• Fluency in English; willingness to travel as required.
• Technology Engineering and Integration: Extensive experience in engineering and integrating advanced technologies into business processes.
• Operational Impact Analysis: Strong background in understanding and visualizing the operational impacts of digital initiatives.
• Data Analytics: Expertise in data analytics and data-driven decision-making.
• Project Management: Strong project management skills with experience managing large-scale digital projects.
• Stakeholder Management: Proven ability to collaborate with and manage relationships with internal and external stakeholders.
• Industry Knowledge: Deep understanding of the insurance industry and its digital transformation needs.