Responsibilities

Monitor network performance continuously using tools such as SolarWinds, PRTG, and Nagios to ensure stable operations
Respond promptly to all reported network incidents and provide effective troubleshooting support
Travel to remote sites to diagnose and resolve network issues as required
Attend to all alerts and events generated by network monitoring tools to prevent service disruptions
Escalate hardware, software, and telecommunications issues to third-party vendors in a timely manner
Implement operational changes including configuration of load balancers, network switches, routing, firewall rules, and security policies
Perform firmware upgrades on network and security devices to maintain system integrity
Analyze security events detected by intrusion detection/prevention systems and Web Application Firewalls (WAF) and take appropriate action
Troubleshoot and log support tickets with Cloud Service Providers (Azure, AWS) for network components deployed in the cloud
Analyze network performance issues and recommend optimization strategies for implementation
Conduct NetFlow tracing to diagnose network traffic and performance issues
Ensure timely updates and closure of IT Service Management (ITSM) tickets to maintain service quality
Collaborate with internal teams and third-party vendors to perform root cause analysis for network incidents

Required competencies and certifications

Minimum 3 years of hands-on experience in network monitoring and support
Ability and willingness to work 24x7 operational shifts to maintain network availability
Experience supporting Cisco routing and switching, network load balancers, and Checkpoint or Palo Alto firewalls
Familiarity with ITIL best practices and processes for incident and change management
Strong knowledge of networking fundamentals including IP addressing, routing, and VLANs

Preferred competencies and qualifications

Cisco Certified Network Associate (CCNA) certification
Experience with Software-Defined Networking (SDN) technologies such as Cisco ACI, VMware NSX, Juniper Contrail, and SD-WAN
Proficiency with VPN and remote access solutions including Cisco AnyConnect and Palo Alto GlobalProtect

Network Engineer L1