Responsibilities

Monitor network performance continuously using tools such as SolarWinds, PRTG, and Nagios to ensure stable and efficient operations
Respond promptly to all reported incidents, providing timely troubleshooting and resolution support
Travel to remote sites as required to diagnose and resolve network issues on location
Attend to all alerts and events generated by network monitoring systems to maintain service availability
Escalate hardware, software, and telecommunications issues to third-party vendors when necessary to expedite resolution
Implement operational changes including configuration updates for load balancers, network switches, routing, firewall rules, and security policies
Perform firmware upgrades on network and security devices to maintain system integrity and performance
Analyze security events detected by intrusion detection/prevention systems and Web Application Firewalls (WAF) to mitigate risks
Troubleshoot and log support tickets with Cloud Service Providers (Azure, AWS) for network components deployed in cloud environments
Conduct network performance analysis and recommend optimization strategies to enhance network efficiency
Perform NetFlow tracing to diagnose traffic flow and network behavior issues
Ensure timely updates and closure of IT Service Management (ITSM) tickets to maintain accurate incident records
Collaborate with team members and third-party vendors to conduct root cause analysis for network incidents and implement corrective actions

Required competencies and certifications

Minimum 3 years of hands-on experience in network monitoring and support
Willingness to work 24x7 operational shifts to ensure continuous network availability
Experience supporting Cisco Routing and Switching, Network Load Balancers, and Checkpoint or Palo Alto Firewalls
Familiarity with ITIL best practices and processes for incident and change management
Strong knowledge of networking fundamentals including IP addressing, routing, and VLAN configurations

Preferred competencies and qualifications

Cisco Certified Network Associate (CCNA) certification
Experience with Software-Defined Networking (SDN) technologies such as Cisco ACI, VMware NSX, Juniper Contrail, and SD-WAN
Proficiency in network monitoring tools (SolarWinds, PRTG, Nagios) and network performance optimization techniques
Knowledge of VPN and remote access solutions including Cisco AnyConnect and Palo Alto GlobalProtect

Network Engineer L1