Application Support Engineer (Cloud) (Ref 26375)

Responsibilities
• Providing software application support to resolve Level 2 and Level 3 support issue.
• Perform analyses on software application functionality and suggesting improvements.
• Ensuring effective front-end and back-end functionality of application.
• Consulting with the software development team/implementation team, project team, and client (internal/external) to improve the application performance, efficiency and usability.
• Work close together with application product vender for system defect reporting, support case, enquiries, software upgrades, and etc.
• Manage consistency of the software across UAT, Staging, Production environment
• Establishing the root cause of application errors, escalating serious concern to project team.
• Maintain, and keeping record of configuration changes and scheduling application updates.
• Perform testing and QA on the application for the new change request, functionalities.
• Perform recovery of the application when there is system failure.
• Documenting processes and monitor application performance metrics.
• Provide front-end support to clients and colleagues in other departments.
• Update application user guide to educate application functionality.
• Responsible for rapid development and prototyping of analytical processes in support of customer initiative.
• Develop and maintain highly interactive web applications using technologies like JavaScript, PostgreSQL from requirements gathering to design, development, testing and maintenance.

Requirements
• Degree / Diploma in Electrical / Electronic / Computer Engineering / Information Systems or related discipline with minimum 2 relevant experience
• At least 2-year technical hands-on experience on application support in related field
• Experience in Cybersecrity solutions and support will be advantage.
• Advanced knowledge on Java-based application, Apache Tomcat, IIS, Batch Job Processing, REST API and etc
• Good knowledge of front-end and back-end programming language, such as C++, Javascript, HTML, .NET, Python, Ruby, JSON Script.
• Good knowledge of managing various database such as PostgreSQL, MySQL, Oracle, MSSQL and etc.
• Working knowledge and exposure in Identify and Access Management System will be an advantage.
• Knowledge on CI/CD, API Gateway in Cloud environment will be an advantage.
• Good knowledge of customer's software development cycle and ability to code within AWS environments.
• Creating automation, scripting experience will be an advantage.

Licence no: 12C6060