Technical Business Analyst

Our client, one of Asia-Pacific’s leading organizations is looking for:
Technical Business Analyst

Responsibilities:

• Partner with product managers, engineers, and policy leads to ensure smooth rollout of new features and changes that impact the product.
• Support the operationalisation of agencies’ engagements - coordinating processes, documentation, and testing.
• Understand and map data flows and user journeys between systems; identify dependencies, risks, and opportunities for improvement.
• Manage and triage operational issues related to identity records, ensuring user data remains consistent and accurate across systems.
• Develop playbooks, SOPs, and internal documentation to strengthen our operational readiness and cross-team coordination.
• Analyse operational data to identify trends, guide prioritisation, and drive continuous improvement.
• Act as a bridge between frontline teams and technical teams to ensure smooth issue resolution and feedback loops.

Requirements:

• Degree in Computer Science, Information Systems, Information/ Infocomm Technology, Computer or Electronics Engineering or related field.
• 3 to 5 years of experience as tech business analyst or product operations in a tech or systems-driven environment.
• Experience with data flows, backend processes and comfortable with SQL querying.
• Ability to break down complex systems into clear user journeys, operational steps, and risks.
• Experience working on medium scale products or in the public sector.
• Strong written and verbal communication skills; able to translate technical concepts for technical and non-technical stakeholders.
• A practical understanding of how databases, APIs, and system architecture fit together to create end-to-end user journeys.
• Comfortable working cross-functionally with engineering, product, policy, and frontline teams.
• Curious about backend systems, data integrity, system reliability, and how identity data flows across government platforms.

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Interested applicants can also email CV at [email protected] (for faster processing, please state the exact job / position title applied “Technical Business Analyst”

Only shortlisted candidates will be notified.

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EA License Number: 10C3636
EA Personnel Name: Jagveer Singh Arora 
EA Personnel Registration Number: R22109615

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