Job Responsibilities:

Front line support via telephone and emails
Ensure all issues are attended to efficiently
Manage customers requests and enquiries in a professional and timely manner
Liaise with vendor on all hosting matters
Basic troubleshooting a variety of technical and non-technical issues customers are having with their web hosting plans and services.
Performs miscellaneous job-related duties as assigned.
Purchase/Renew of domains
Able to perform administrative duties
Installation and maintenance of both computer hardware and software applications
Maintenance of internal network infrastructure (Site Office) and troubleshooting including WAN, LAN and WIFI issues
Maintaining our servers

Required Skills

What you will do in this role:

Ability to work well with a team in a fast paced, constantly changed environment and follow instructions from supervisors and senior colleagues.
Relevant experience in supporting IT related duties
Outstanding customer service skills and a dedication to the customer service experience.
Knowledge of FTP, DNS and cPanel preferred.
Knowledge of Linux, Window, Microsoft Office, Git, AWS, Google Cloud
Ability to multitask and meet specific goals set by supervisors and management.
Experience with documenting procedures.
Ability to troubleshoot basic web hosting and technical procedures as needed.
Proven analytical and problem solving skills.
NITEC/ Diploma in Computer Science, Information Technology or equivalent

Technical Support