Senior System Business Analyst

Key Responsibilities

• Engage business stakeholders to gather, analyze, and document business requirements related to Dynamics 365 (Customer Service).
• Translate business requirements into functional specifications, user stories, and process flows aligned with Dynamics 365 capabilities.
• Support solution design discussions and ensure proposed solutions meet business needs and compliance requirements.
• Assist in configuration validation, functional testing, system integration testing (SIT), and user acceptance testing (UAT).
• Support data migration activities including data mapping, validation, and reconciliation.
• Work closely with developers, solution architects, and project managers to track requirements, dependencies, risks, and issues.
• Support change management activities including user training, communication, and post-go-live support.
• Provide Level 2 application support post-implementation, including issue analysis, impact assessment, and coordination with technical teams.
• Ensure adherence to project governance, security policies, and documentation standards.

Required Skills & Experience

• 6-9 years of experience as a Business Analyst, preferably in CRM or ERP projects.
• Hands-on experience supporting Microsoft Dynamics 365 projects.
• Strong understanding of business processes and how they map to Dynamics 365 modules.
• Experience in Agile and/or Waterfall project delivery methodologies.
• Familiarity with Power Platform (Power Apps, Power Automate, Power BI) is an advantage.
• Strong analytical, documentation, and stakeholder management skills.
• Ability to work independently in a fast-paced project support environment.

Soft Skills

• Strong communication and presentation skills.
• Detail-oriented with strong problem-solving ability.
• Able to collaborate effectively with cross-functional teams.
• Proactive, adaptable, and customer-focused.

Regret to inform that only shortlisted candidates will be notified.

CEI: R1988671

EA License: 14C7275