Assistant Housekeeper (Village Hotel Katong)

Custom Field 3: 16984 Assistant Housekeeper (Village Hotel Katong) Job Expectations • Supervise and guide Room Attendants to maintain guest rooms, public areas, and service corridors to the highest standards of cleanliness, comfort, and safety. • Conduct regular inspections of rooms and facilities, ensuring prompt reporting and follow-up of maintenance issues with the Engineering Department. • Handle guest requests and feedback promptly, ensuring service excellence and guest satisfaction. • Oversee daily staffing and scheduling to ensure optimal coverage based on occupancy levels. • Recommend and implement procedures and policies for housekeeping operations to keep abreast of market best practices. • Act as a people manager who communicates performance expectations in accordance with job descriptions and monitor progress. • Maintain adequate inventory of housekeeping supplies and ensure proper use and storage of equipment. • Monitor departmental expenses and support cost-control initiatives to optimize resources. • Liaise closely with Concierge, Reception, Bell Counter and Front Office Cashier on guests’ arrival and departure. • Act as an advocate on safe work practices in the workplace by ensuring that housekeeping employees follow established safety regulations when using work equipment and supplies. • Provide directions to external vendors such as the public area cleaners, pest control, landscape, and laundry to ensure that service level agreements are met. • Schedule periodic works with outsource cleaning supplier for lobby area, public restrooms, corridors, meeting rooms, as well as carpet shampooing. • Perform any other duties assigned by supervisors, carrying them out diligently and professionally. Requirements • Minimum Diploma or Degree in Hospitality, Tourism, or related field. • At least 3–4 years of housekeeping experience, including 1–2 years in a supervisory role. • Strong leadership and team coordination skills with attention to detail. • Service-oriented with the ability to assist in maintaining high cleanliness and operational standards. • Proficient in housekeeping management systems and familiar with scheduling and inventory procedures. • Hospitality certifications (e.g., CERT, service excellence, or operations management) are an advantage. • Professional, well-groomed, and composed in daily staff and guest interactions.