Quality Control (SPX Express)

Analyze QA performance metrics to drive First Mile (FLM) compliance, focusing specifically on improving LM POOH and RTS POOH accuracy. Coordinate with regional hubs and CX teams to investigate and respond to buyer complaints and escalated delivery cases. Support daily operations for case management, stuck and lost, buyer’s RR to ensure smooth and efficient processing Identify in-station parcel compliance gaps and collaborate with relevant teams to implement more effective workflows. Conduct inte