Product Support Engineer (Embedded Software)

Job Summary

We are seeking a hands-on Embedded Software Engineer to provide technical support and product expertise for systems deployed at customer sites. In this role, you will troubleshoot product issues, support root cause analysis, and work closely with Product Development and Field Service teams to drive timely and effective resolution. You will also contribute to product improvement initiatives, technical documentation, and deployment support to ensure strong customer satisfaction and operational reliability.

Key Responsibilities

• Provide technical support for products installed at customer sites, both remotely and on-site when required.
• Troubleshoot and resolve product issues reported from the field in a timely and effective manner.
• Work closely with the Product Development team to investigate root causes and implement corrective and preventive actions.
• Coordinate with the Field Service team to support issue resolution, product servicing, and customer satisfaction.
• Analyse field performance data and provide feedback to support continuous product improvement.
• Prepare and maintain technical reports, service documentation, troubleshooting records, and issue tracking updates.
• Support product testing, validation, and deployment activities where required.
• Conduct on-site visits to customer locations for troubleshooting, servicing, installation support, and technical assistance.
• Assist in developing service procedures, troubleshooting guides, and training materials for internal and external users.
• Ensure clear communication and follow-up with customers regarding technical issues, progress updates, and resolutions.

Requirements

• Bachelor’s Degree in Engineering, such as Electrical, Electronics, Mechanical, Mechatronics, or a related discipline.
• Minimum 2 years of experience in product support, servicing, troubleshooting, field support, or a related technical role.
• Fresh graduates with strong technical aptitude and a willingness to learn may also be considered.
• Strong analytical and problem-solving skills with a hands-on approach to issue resolution.
• Good communication and interpersonal skills, with the ability to work effectively across teams and with customers.
• Ability to work independently and collaboratively in a fast-paced environment.
• Willingness to travel to customer sites when required.
• Experience in technical documentation, reporting, or issue tracking is an advantage.

Preferred Qualifications

• Customer-oriented mindset with a strong sense of ownership and responsibility.
• Ability to manage multiple priorities in a dynamic environment.
• Positive attitude and eagerness to learn new technologies and products.
• Experience supporting capital equipment, industrial systems, or semiconductor-related products is an advantage.

Ethos Search Associates Pte. Ltd.

EA License No: 13C6655

EA Reg No: R1765450 Pinky Lim (Lim Lee Phing)