Job Scope

Provide advanced (L2/L3) operational support for Azure cloud infrastructure and related services.
Act as an escalation point for complex incidents, performing root cause analysis and implementing permanent fixes.
Monitor and maintain production environments using enterprise monitoring and alerting tools.
Respond to and resolve incidents, service requests, and alerts within defined SLAs, ensuring minimal downtime.
Troubleshoot and optimize Azure services, including Virtual Machines, Storage Accounts, Virtual Networks, Network Security Groups, Load Balancers, Azure Backup, Azure Monitor, and Log Analytics.
Lead and manage patching activities for Windows and Linux environments, ensuring compliance and minimal disruption.
Perform and oversee routine operational tasks such as system health checks, service restarts, backup validation, and configuration audits.
Support and implement change, release, and maintenance activities following ITIL best practices.
Maintain high-quality documentation, including runbooks, SOPs, and knowledge base articles.
Ensure adherence to incident, problem, change, and request management processes.
Support security, audit, and compliance initiatives, including vulnerability remediation.
Collaborate with cross-functional teams, customers, and service management stakeholders to ensure service excellence.
Identify opportunities for automation and process improvement using tools such as Terraform and Azure DevOps.

Requirement

8–10 years of overall IT experience, with strong hands-on expertise in Microsoft Azure cloud environments.
Deep understanding of cloud architecture, networking principles, and security best practices.
Extensive experience in Windows and Linux system administration.
Strong experience with Azure DevOps, Terraform, infrastructure as code (IaC), and CI/CD pipelines.
Extensive experience in EC2, S3, RDS, EBS, ELB, and SNS
Strong hands-on experience with Azure Kubernetes Service (AKS), Docker, and Helm.
Experience in automated tools like Ansible, CloudFormation and, Terraform
Proven experience in managing enterprise-scale patching and maintenance activities.
Expertise in troubleshooting complex infrastructure and application issues in cloud environments.
Strong analytical, problem-solving, and decision-making skills.
Excellent communication and stakeholder management abilities.

Senior Cloud Engineer