Our client is a global leader in advanced voice and AI-powered collaboration solutions.

Responsibilities

Act as the technical lead in customer engagement, from discovery to solution design through POC and deployment
Understand partners and customer needs, technical environments and business challenges to shape tailored, commercially focused solutions
Deliver clear, engaging product and solution demonstrations (live, webinar and on-site) and lead technical workshops
Collaborate with sales, business development, and product teams to design winning strategies and proposals
Lead responses to RFPs, RFIs, and security/compliance assessments
Translate customer feedback into actionable insights for the product team
Support proof-of-concept projects, solution configuration, and installations with partners and customers
Provide pre-sales technical support to channel partners and enable technical knowledge transfer
Help position the products as a strategic, value-driven solutions for enterprise meeting intelligence
Develop strong relationships with partners and customers and serve as a trusted advisor
Track industry trends and surface relevant use‑cases to influence product roadmap and positioning

Qualifications

Bachelor’s Degree in technical field (Computer Science, Engineering, Information Systems, etc.)
3+ years of experience in B2B sales engineering, presales consulting, or solution design, in the SaaS, UCaaS, Meeting Solutions or enterprise collaboration space
Proven customer-facing skills with strong presentation and communication capabilities. Able to engage both technical teams, senior business stakeholders and decision-makers
Technical understanding of UCaaS/VoIP, enterprise meeting workflows, and cloud/SaaS platforms
Experience with AI-based technologies (Conversational AI, Generative AI, NLP) is a strong advantage
Familiarity with data privacy, security and compliance requirements for enterprise SaaS solutions.
Familiarity with public cloud meeting services and cloud deployment models.
Strong problem-solving mindset, detail orientation, and ability to manage multiple priorities
Collaborative team player with the ability to work across departments and influence outcomes

Onion Search Pte Ltd

EA License No: 24C2108

EA Personnel: Clover Lai Kah Wai

EA Personnel No: R24120119

Pre-Sales Consultant (AI Solutions)