L2 Technical Support Engineer

As a member of our Software Engineering Group, we look first and foremost for people who are passionate about solving business problems through innovation & engineering practices. You will be required to apply your depth of knowledge and expertise to all aspects of the software development lifecycle, as well as partner continuously with your many stakeholders daily to stay focused on common goals.

Responsibilities:

• Provide day-to-day L2 support for internally developed end-user applications and ensure system availability.
• Support system issues in a 24x7 operational environment as per support model.
• Participate in duty rotations among team members.
• Perform root cause analysis (RCA) and contribute to problem resolution.
• Drive continuous improvement initiatives and automate recurring operational tasks.
• Provide support during production releases (approximately once per month).
• Offer occasional on-call support during critical production incidents and guide L1 support teams.

Mandatory Skills Description:

• 1-3 years of experience in L2 Technical Support
• Provide L2 support for internal applications and handle production issues in a 24x7 support environment.
• Work on automation of repetitive tasks and contribute to process improvement initiatives.
• Participate in team rotation-based support model.
• Good working knowledge of Unix, SQL, Python, OpenShift, CI/CD pipeline tools
• Exposure to application monitoring, incident management, and production support processes is preferred.

Nice-to-Have Skills Description:
• Experience with Murex system
• Devops (CI/CD) pipeline knowledge
• JAVA knowledge to write on code level or developer / support level
• Demonstrate ownership and responsibility in all assignments
• Good communication skills